Privacy Policy

Last updated: [December, 2025]

This Privacy Policy describes how luislan.org (the “Site”) and Better Than Points LLC and its current or future distribution partners and affiliates (“we”, “us”, or “our”) collect, use, and share your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a request or complaint, you can contact us by email:

Email: support@luislan. org

If you prefer to contact us by mail, email us and we will provide the appropriate mailing address for your region or for the relevant distributor.

Collecting Personal Information

When you visit the Site, we collect certain information about your device and how you interact with the Site. If you make a purchase, we also collect information necessary to process your order. If you contact us for support, we may collect additional details to help resolve your issue.

In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” Below is an overview of what we collect and why.

Device Information

Purpose of collection: To load the Site correctly for you, keep it secure, and perform analytics on how visitors use the Site so we can improve it over time.
Source of collection: Collected automatically when you use the Site through cookies, log files, web beacons, tags, pixels, and similar technologies.
Disclosure for a business purpose: May be shared with our service providers (for example, our ecommerce platform, analytics providers, and advertising partners).

Personal Information collected: Web browser type and version, IP address, time zone, cookie identifiers, pages or products you view, search terms, which links you click, and how you interact with the Site.

Order Information

Purpose of collection: To process and fulfill your order, including taking payment, arranging shipping, providing invoices/receipts, communicating about your purchase, screening for fraud, and—when in line with your preferences—sending you information and offers related to our products and services.
Source of collection: Collected directly from you when you place an order or attempt to place an order on the Site.
Disclosure for a business purpose: May be shared with our payment processors, fulfillment partners, and ecommerce platform to process your transaction and deliver your order.

Personal Information collected: Name, billing address, shipping address, payment information (for example, credit card or other payment details), email address, and phone number.

Customer Support Information

Purpose of collection: To respond to your questions, troubleshoot issues, process refund/return requests, and provide general customer support, including maintaining a record of interactions so we can serve you better in the future.
Source of collection: Collected from you when you contact us via email, forms, or other channels.
Disclosure for a business purpose: May be shared with our ecommerce platform or support tools (for example, helpdesk or email tools) to manage and respond to your request.

Personal Information collected: Name, contact details, order information, and any other information you choose to provide in your message.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@luislan. org so we can review and, if appropriate, delete that information.

Sharing Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our obligations to you. For example, we may share your information with:

Ecommerce platform / store host (e.g., Shopify or similar), which powers our online store.

Payment processors (such as credit card processors or digital wallets) to securely process your payments.Fulfillment and shipping partners to pack, print, and ship your physical products. Analytics providers (e.g., Google Analytics) to better understand how visitors use the Site.Advertising partners to show you relevant ads and track the performance of our marketing campaigns.

We may also share your Personal Information to:

Comply with applicable laws and regulations;
Respond to subpoenas, search warrants, or other lawful requests for information;
Protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your Personal Information for money. However, some of our use of cookies and advertising tools may be considered a “sale” or “sharing” of Personal Information under certain privacy laws. See the Cookies and Your Rights sections below for more on how to control these settings.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be relevant to you. For example:

We may use analytics tools to understand how you browse and purchase on the Site, so we can reach similar audiences.
We may share limited information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This may involve cookies or similar technologies.

You can often manage or opt out of targeted advertising by adjusting your preferences with specific services, for example:

Facebook/Instagram: ad settings in your Meta account
Google: Ads Settings in your Google account
Other platforms: their own privacy or advertising settings

You can also visit industry opt-out pages such as: https://optout.aboutads.info/

(These tools do not stop all ads; they help reduce targeted/interest-based ads.)

Using Personal Information

We use your Personal Information to provide our services to you, which includes:

Offering and selling products;
Processing payments and fulfilling orders;
Communicating with you about your purchase, shipping, and support;
Sending you newsletters and marketing (if you choose to receive them);
Sending you newsletters and marketing (if you choose to receive them);
Improving and customizing the Site and our product offerings;
Detecting and preventing fraud and abuse.

Lawful Basis (GDPR/EEA/UK Visitors)

If you are located in the European Economic Area (“EEA”), the United Kingdom, or another region with similar laws, we rely on one or more of the following legal bases to process your Personal Information:

Your consent (for example, when you accept cookies or sign up for marketing);
Performance of a contract (for example, to process and deliver your order);
Compliance with legal obligations;

Legitimate interests (for example, to improve our Site, prevent fraud, and support our business), where such interests do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we keep your Personal Information for as long as necessary to:

Fulfill your order,
Maintain records for accounting, tax, and legal purposes, and
Support your account and any ongoing relationship.

We may retain certain data longer where required or permitted by law. You can request deletion of your Personal Information (subject to legal limitations) by contacting support@luislan. org.

Automated Decision-Making

We may use limited automated tools (for example, fraud screening by our ecommerce platform or payment We may use limited automated tools (for example, fraud screening by our ecommerce platform or payment processor) to help protect against fraudulent transactions. These automated checks may temporarily block certain orders or payment attempts if they appear suspicious.

We do not engage in fully automated decision-making that has a legal or similarly significant effect on you beyond fraud prevention and basic security measures.

Your Rights

Your rights depend on where you live, but may include:

The right to access the Personal Information we hold about you;
The right to correct or update inaccurate information;
The right to request deletion of your Personal Information;
The right to object to or restrict certain processing;
The right to data portability (to receive your data in a usable format);
The right to data portability (to receive your data in a usable format);
The right to withdraw consent (for example, unsubscribing from marketing emails).

If you would like to exercise any of these rights, please contact us at support@luislan. org. We may need to verify your identity before fulfilling your request.

If you are located in the EEA, UK, or California, you may also have the right to lodge a complaint with your local data protection authority.

Cookies

A cookie is a small data file that is placed on your device when you visit a website. Cookies make your browsing experience smoother by allowing the Site to remember your actions and preferences (such as login, region, and cart contents).

We use cookies and similar technologies for purposes such as:

Keeping you logged in and remembering your cart;
Understanding how you use the Site (analytics);
Personalizing content and offers;
Supporting marketing and advertising;
Helping to prevent fraud.

You can control cookies in several ways:

Most browsers allow you to block or delete cookies through their settings;
Some tools and browser extensions let you limit tracking across sites;
You can refuse or withdraw consent to certain cookies where required by law (for example, via a cookie banner or preference center, if present on the Site).

Note that disabling cookies may affect how the Site functions and may limit your ability to use some features.

If we use Shopify or another ecommerce platform, that platform may use its own cookies as well. For details on those cookies, you can review their cookie policy (for example, Shopify’s cookie policy if we details on those cookies, you can review their cookie policy (for example, Shopify’s cookie policy if we are using Shopify).

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” (DNT) signals, we do not currently respond to DNT browser signals or similar mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes are posted will mean you accept the updated policy.

Contact

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

Email: support@luislan. org